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IT Support Solutions

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1) Urgent Critical Support via Remote Session

With Urgent Critical Support via Remote Session, we connect with you immediately via remote session.

  • Rapid response to on-call support requests, giving the best possible resolution to problems via phone, live chat, email and remote computer access
  • In emergency, 24 hours, 7days and 365 days support via phone, live chat, email, remote access as per agreed method and time, may be provided
  • Complete support includes Microsoft platform, prevent intrusion, Spyware, Virus, Malware, SPAM attacks and data security threats support, network, server, Firewall and PC infrastructure support
  • If possible, Maintenance and support of LAN, WAN, Wireless network, ADSL, Fiber optic, Internet, and VPN
  • Happy Customers, we take customer satisfaction seriously, we always check to see if you are happy with our work
  • Expert Staff, expert and qualified professional handles your support



  • 2) Total Care Mission Critical IT Infrastructure Support

    With Total Care Mission Critical, we take complete charge of company overall IT infrastructure support requirements, managing day-to-day services, providing long-term advice regarding IT infrastructure related business issues, and provide a cost effective service.

  • Rapid response to on-call support requests, giving the best possible resolution to problems via phone, live chat, email, remote computer access and on-site visit
  • Incase emergency, 24 hours, 7days and 365 days support via phone, live chat, email, remote access and on-site visit as per agreed method and time, will be provided
  • Complete Infrastructure Support includes Microsoft platform, network, server, Firewall, UPS and PC infrastructure support
  • Mail server and Active Directory Domain support
  • Maintenance and support of LAN, WAN, Wireless network, ADSL, Fiber optic, Internet, and VPN
  • Blackberry, iPhone and Samsung smart phone support
  • Consultation on implementing security policy to prevent intrusion, Spyware, Virus, Malware, SPAM attacks and to handle other data security threats
  • Consultation on supply and deployment of enterprise class infrastructure from technology partners like Microsoft, Dell, Symantec, Parallels, Juniper, Enom, M1 and others
  • Consultation on supply of hardware and software from local suppliers
  • Consultation on technology upgrade
  • Happy Customers, we take customer satisfaction seriously, we always check to see if you are happy with our work
  • Expert Staff, expert and qualified professional handles your support call
  • Flexible, we take time to evaluate our customers IT infrastructure requirements and provide them with the best possible solution, that both the customer and VDI are happy with



  • 3) Pay As You Grow - IT Infrastructure Support

    Pay As You Grow IT Infrastructure Support is designed for non mission critical scenarios and companies that maintain small number of IT infrastructure assets and require Support. We offer support services enabling customer to pay a fixed monthly fee which will guarantee response within the agreed response time.

  • Rapid response to on-call support requests, giving the best possible resolution to problems via phone, live chat, email, remote access and on-site visit
  • Complete Infrastructure Support includes Microsoft platform, network, server, Firewall, UPS and PC infrastructure support
  • Mail server and Active Directory Domain support
  • Maintenance and support of LAN, WAN, Wireless network, ADSL, Fiber optic, Internet, and VPN
  • Blackberry, iPhone and Samsung smart phone support
  • Consultation on implementing security policy to prevent intrusion, Spyware, Virus, Malware, SPAM attacks and to handle other data security threats
  • Consultation on enterprise class infrastructure from technology channel partners like Microsoft, Dell, Symantec, Parallels, Juniper, Enom, M1 and others
  • Consultation on supply of hardware and software from local suppliers
  • Consultation on technology upgrade
  • Emergency and disaster recovery, 24 hours, 7days and 365 days support via phone, live chat, email, remote access and on-site visit as per agreed method and time will be provided


  • Service and supply is subject to signing agreement and subject to terms and condition of agreement, available separate. Software supply is subject to vendors/owners approval and Terms & Conditions. Price may change without notice. If you have any questions concerning this invoice, contact us at Tel: 61000834 Email: support@vdi.sg


    Contact us now for solution